To initiate a return please use the form found here.
For quicker returns, please be aware of the following:
- All returns are subject to approval and must be done within 30 days.
No refunds will be given without receipt.
Items authorized for exchange/refund must be sealed and in original condition.
Bulk herbs and teas are final sale.
Special or customized products are final sale.
Thank you for your cooperation.
Please report any invoice or shipping errors or damages within 5 days. We will be happy to rectify the problem.
All pre-approved returns are subject to a restocking fee. All returns must be pre-authorized prior to sending them back.